Refund Policy

Refund Eligibility

Refunds may be issued in the following cases:

All approved refunds will be processed back to the original payment method used by the customer via PayHere. Refunds will not be made via cash or bank transfer.

• Valid ride cancellations
• Duplicate payments
• Service failures or technical issues

Refund Process

1. Submit a refund request through our app or customer support
2. Our team will review your request within 1-2 business days
3. If approved, the refund will be processed to your original payment method via PayHere

Processing Time

Refunds typically take 5-7 working days to reflect in your account, depending on your bank or payment provider.

Non-Refundable Items

The following are generally not eligible for refunds:

• Completed rides where service was provided as described
• Convenience or service fees
• Any additional charges incurred during the ride

1. Overview

At SeeGo, we strive to provide excellent service to all our customers. This Refund Policy outlines the terms and conditions for refunds related to our taxi services and any other services provided through our platform.

2. Eligibility for Refunds

Refunds may be issued in the following circumstances:

• Service not provided as requested
• Significant delay in service without proper notification
• Charges made in error
• Technical issues preventing service completion
• Service cancellation by SeeGo

3. Non-Refundable Situations

The following situations are generally not eligible for refunds:

• Change of mind after service has been provided
• Minor delays due to traffic or weather conditions
• Incorrect pickup/drop-off locations provided by the customer
• Customer no-show at the pickup location
• Service refusal after driver arrival

4. Refund Process

To request a refund, please follow these steps:

1. Submit a refund request through our mobile app or website within 7 days of the transaction
2. Provide the following details:
   • Booking reference number
   • Date and time of service
   • Reason for refund request
   • Supporting documents (if any)
3. Our support team will review your request within 2-3 business days
4. You will be notified of the decision via email
5. If approved, the refund will be processed to your original payment method within 5-7 working days

5. Processing Time

Refund processing times are as follows:

• Review period: 2-3 business days
• Processing time after approval: 5-7 working days
• Time to appear in your account: Additional 3-5 business days (varies by bank/issuer)

Note: The time it takes for the refund to be reflected in your account may vary depending on your bank or payment provider.

6. Payment Method Refunds

Refunds will be issued to the original payment method used for the transaction:

• Credit/Debit Cards: 5-7 business days
• Mobile Wallets: 3-5 business days
• Bank Transfers: 5-10 business days

7. Cancellation Policy

You may cancel your ride without charge under the following conditions:

• More than 15 minutes before scheduled pickup: No charge
• Within 15 minutes of scheduled pickup: 50% of base fare
• After driver arrival: Full fare may be charged

8. Disputes and Chargebacks

We encourage customers to contact our support team to resolve any issues before initiating a chargeback with their bank. Unauthorized chargebacks may result in account suspension.

9. Contact Us

For any questions or concerns regarding our Refund Policy, please contact us:

Email: seegotaxi@gmail.com
Phone: +94 701547109
Phone: +94 751818060
Phone: +94 756685222
Address: Noor Mosque Road, Addalaichenai,Ampara, Sri Lanka (9:00 AM - 6:00 PM, Monday-Saturday)

10. Policy Updates

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Last Updated: January 7, 2026